MD
MANDY D

1 reviews | Active since Dec 2017

21 Dec 2017, 09:08

REMOVAL OF VEHICLE FROM THE OWNERS NAME AFTER TAKING POSSESSION OF THE VEHICLE

IN SEPTEMBER 0F 2015 I WAS INVOLVED IN A CAR ACCIDENT WITH A POLICY HOLDER OF THE COMPANY - AS IT WAS THE OTHER PARTIES FAULT I LODGED A CLAIM WITH AAA CLAIMS COMPANY. I DEALT WITH A CONSULTANT : WALTER NAKEDI - SUBSEQUENTLY MY VEHICLE WAS DECLARED A WRITE OFF AND I WAS PAID OUT - THE COMPANY THEN COLLECTED THE VEHICLE FROM ME . I PROVIDED THEM WITH THE REGISTRATION PAPERS AND ASSUMED THAT ALL WAS IN ORDER . IMAGINE MY SHOCK IN LATE 2016 WHEN I STARTED RECEIVED FINES AND TOLL FEES FOR THE VEHICLE AFTER THEY HAD COLLECTED IT . I MADE VARIOUS ENQUIRIES WITH WALTER WHO THEN ADVISED ME THAT THE VEHICLE WAS NEVER TRANSFERRED AND THE ASSESSORS WOULD SORT IT OUT . I HAVE SINCE RECEIVED A SUMMONS FOR ONE OF THE FINES IN OCT 2017 - THIS IS TOTALLY UNACCEPTABLE CAN SOMEONE PLEASE HELP - I AM AT MY WIT'S END

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Replies (3)
Automobile Association
Automobile Association's reply21 Dec 2017, 12:13
Official

We regret to hear about your experience with the AA.

We will investigate this matter and be in contact with you shortly.

Sincerely
AA Service Recovery

Automobile Association
Automobile Association's reply03 Jan 2018, 11:46
Official

We have been trying to contact you, unfortunately we have been unsuccessful.

Kindly provide us with a more suitable time to contact you.

Sincerely

AA Service Recovery

Automobile Association
Automobile Association's reply08 Jan 2018, 09:08
Official

Good Morning

We having trying to contact you, unfortunately we have still been unsuccessful.

Accordingly to Management in our Insurance department your claim is AAA related and not AA related.

Please that this up with your Insurance as the AA can cannot assist.

Regards

AA Service Recovery