REM-I Amica Panic buttons does not work

I bought 2 x REM-I Amica Panic buttons from the website https://aa.co.za/remi/ total cost was R 1999 + R 49 pm subscription so total payment was R 4096.

Website looks very good and promises services like Armed response & Medical Assist GPS tracking and Notification for contacts all for R 49

I hate to resort to this complaint but after contacting THE AA numerous times I am so frustrated.

I received the 2 panic buttons this morning and have been battling for hours to get the application to work on the cellphone, Application crash and say there is a bug and that I must clear the cache, eventually got application to work.

Next step is to link the Panic button to my profile.

Pressed Panic button at 13h15 the call center only called back at 14h00 that is a 45 min response. The call center agent then responded that he can not link our panic button as THE AA has not setup the subscription, although I already paid for the 1st month.

Phoned THE AA, telephone lines is very poor can hardly hear the agents, Last agent tried to help an call was eventually dropped.

From the sales and marketing on the website it look like a excellent product think the staff at the AA has no clue how their system works.

dont buy this there is others that you can consider https://mysos.co.za/store.php https://www.secura.co.za/secura-panic-button/