Poor service - promises mean nothing.

I had to have my car towed a long distance and contacted the AA and advised them that I had been able to negotiate a reduced fee. I was advised to pay the bill myself and claim from the AA (up to the cover amount). Having done this I then requested the required forms which took weeks of follow ups to get the forms sent. Once submitted they were ignored. Once again after weeks of follow ups they paid the wrong amount. I contacted Amina Mohamed on Thursday 12th September who said she would attend to it and call me on Monday the 16th as she was going on leave. I received no call. I followed up by email on the 18 September and received no reply. I followed up again on the 27th September and received a reply that she would attend to it on the 30th September. I have not heard from her subsequent to that date.