Poor service or rather NO service

I have requested on the online shopping from the AA a lot of maps. After sending the an email and at the same time requesting the maps online, I received a 'we will respond within 48 hours'...<br> It is the second time I do an attempt to buy online with the AA and once again it DOES NOT WORK!<br> Those 48 hours, are these Mars hours or African hours as it is now 4 days down the line (excluding the 2 days/48 hours response time). So people having the AA for roadside assistance, not a very reliable company as you might be stuck on the road for a long time since their timing is not that great! <br> Meantime I have bought maps for my clients at Exclusive books, thank you AA but no thank you. <br> The excuse or copy paste email to follow up on this, just don't bother nor I accept the excuse 'it is holiday season', well does that mean the entire service and economy in SA has to stop due to 'holiday season'? Rather make sure you don't have a breakdown as AA client as it is 'holiday season'.