Poor service as always

another bad service from AA, logged a call 15:50 only thing i received was a ref number 0665, i made a follow up after 40 minutes only to be told that their system is not assigning cases blah blah, then some guy told me they will get dispatch to contact me they called after few minutes and was told to wait another 25 minutes.

i'm really disappointing i think it's about time i look for an alternative or just rely on my insurance company. i will be cancelling my subscription