POOR SERVICE!

The AA has now become similar to a government department – who knows maybe they are. Earlier this morning I received and SMS notifying me the AA App is scheduled for an upgrade this weekend. About 90 minutes later I thought I'd try to see if it works – from past experience with the App I did NOT expect it to! I was right in my assumption. First I had to 'register' and create a password – this was already done once before. I duly did what was asked. On the following page I was asked to login with either my Membership number/ID number/email. I TRIED ALL THREE AND EACH TIME I GET A MESSAGE TELLING ME IT'S THE WRONG USERNAME! I'VE BEEN A MEMBER SINCE 1967 AND FOR THE PAST 6 YEARS THE AA GETS WORSE EACH YEAR IN THEIR CUSTOMER SUPPORT! I HAD A PROBLEM WITH THE 'ARMED RESPONSE' FACILITY AND IT TOOK ALMOST 2 WEEKS BEFORE SOMEONE BOTHERED TO CALL TO FIND OUT WHAT THE PROBLEM WAS! I DREAD THE DAY I WILL NEED THEM URGENTLY – I'LL PROBABLY END UP ANOTHER CRIME STATISTIC!