KR
Kopano R
1 reviews | Active since Aug 2011
11 May 2015, 12:31
Poor Service
Cannot seem to get my insurer to inform me where to repair my car. after lodging a claim, I had apparently been assigned a repairer in Upington and I stay in Gauteng. was told I would get sorted out in 30mins and it has been over a day. when I call back, no one seems to know what is going on with my claim.<br> <br> what sort of Movie is this?
Helpful (0)
Replies (1)0
Replies (1)
Automobile Association's replyOfficial
11 May 2015, 13:12Hello k_raophala,
We acknowledge your complaint.
We agree with your comments, there was indeed an error from our side pertaining to the repairer, we are however pleased to confirm that this has since been rectified.
You will be contacted shortly to discuss the new selected repairer and to discuss the way going forward.
It was never our intention to inconvenience you, we really apologise about the delay in the matter.
Regards,
The AA Insurance Team.
We acknowledge your complaint.
We agree with your comments, there was indeed an error from our side pertaining to the repairer, we are however pleased to confirm that this has since been rectified.
You will be contacted shortly to discuss the new selected repairer and to discuss the way going forward.
It was never our intention to inconvenience you, we really apologise about the delay in the matter.
Regards,
The AA Insurance Team.
Automobile Association's reply11 May 2015, 13:12
Official
Hello k_raophala,
We acknowledge your complaint.
We agree with your comments, there was indeed an error from our side pertaining to the repairer, we are however pleased to confirm that this has since been rectified.
You will be contacted shortly to discuss the new selected repairer and to discuss the way going forward.
It was never our intention to inconvenience you, we really apologise about the delay in the matter.
Regards,
The AA Insurance Team.
We acknowledge your complaint.
We agree with your comments, there was indeed an error from our side pertaining to the repairer, we are however pleased to confirm that this has since been rectified.
You will be contacted shortly to discuss the new selected repairer and to discuss the way going forward.
It was never our intention to inconvenience you, we really apologise about the delay in the matter.
Regards,
The AA Insurance Team.