1 reviews | Active since Feb 2015
Poor service
<p>I made a claim on the 9 January 17, today the 27 January 17 my matter hasn't been resolved because on Wednesday 25 I sent an email to a the person I was told is handling the claim and she told me that the panelbeaters will be in contact with me. When contacted the panelbeaters they told me they waiting for authorization from the insurance company. Meaning they just left my claim unattended. We will be entering a new month next week and I won't have a car. The insurance company doesn't even inform me I take time to call but still nothing is being done </p>
Hi Mthobisi
Thank you for addressing your complaint with us, we will get our claims manager to contact you.
kind regards
The Insurance Driven by the AA team
Hi Mthobisi
Thank you for addressing your complaint with us, we will get our claims manager to contact you.
kind regards
The Insurance Driven by the AA team
Hi Mthobisi
Authorisation was given to the panel beater on the 17th January 2017, we have been informed that your repairs are completed, however when they were repairing your car it was found that your oil pump was also damaged and they are awaiting the part. Our claims manager has been in contact to update you in this regard.
Kind regards
The Insurance Driven by the AA team
Hi Mthobisi
Authorisation was given to the panel beater on the 17th January 2017, we have been informed that your repairs are completed, however when they were repairing your car it was found that your oil pump was also damaged and they are awaiting the part. Our claims manager has been in contact to update you in this regard.
Kind regards
The Insurance Driven by the AA team