Poor Service

I laid a complain on January on Hello Peter in connection with poor service about AA towing driver. I was contacted by Mr Durrell Julius who asked the following proof of receipt I was charged by CAS towing. I did comply with what Mr Julius asked and he was helpful and listened to my complain even went over to call me and email. I sent Mr Julius both my contacts and email address he honestly said refund department will contact you my after an investigation was done and listen to the tape. I was happy the a verdicts will be issued after a neutral person who can honestly translate to one of our indigenous language. I waited January till today Mr Pillay never called me I feel strongly being undermined and excuses being made. AA' s image is dented to be honest no competence or taking my matter seriously. All that would like to ask is when are they paying back the money and how via MPESA or Ewallet. I need a time frame and terminate my contract because I am not getting service pride and joy I know my consumer rights