1 reviews | Active since Apr 2018
Poor Customer services from Affinity/AAA/Best sure group
Morning (Best Sure/ AAA/ Affinity)
This mail serves to lodge a grievance concerning your company conduct towards my claim, I lodged a windscreen claim two weeks ago and it was approved on the 5th April 2018, AFF300152/2. Last week a made a follow up and to my surprise; I was transferred to 5 different consultants taking me from pillar to post, only after a while they said they will call me back, further more I received no curtercy call indicating when am I going to fit the glass. Today is the 17th April 2018 and it is raining continuously whereas I’m driving around with a broken glass, this is a clear indication that you do not care about your paying customers.
Dear TP Thapelo
We regret to hear about your experience with the AA.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
Dear TP Thapelo
We regret to hear about your experience with the AA.
We will refer this matter to the relevant department for investigation and be in contact with you shortly.
Kind Regards
The AA Team
Dear TP Thapelo
As per our telephonic conversation , we have declared that the above complaint is not for the AA.
Kind Regards
The AA Team
Dear TP Thapelo
As per our telephonic conversation , we have declared that the above complaint is not for the AA.
Kind Regards
The AA Team