Poor customer experience

I downloaded the security app of the AA in South Africa about 2 years ago for the armed response panic button. My bank account has been debited since then for this service. Once I open the app I am told I do not have access to the service and there is also no way to sign-in to my account. I have called the AA call centre numerous times without any answer. Extremely frustrating how a company is quick to sell the benefits of an "innovative" service like this but when it comes to the actual customer experience there is none.