KS
Khethiwe S

1 reviews | Active since May 2018

18 Jul 2017, 16:47

paid premium

<p> I just received this email from insurance driven by AA after paying their premium via EFT on the 5th July i am doing this to avoid double debit orders as that will affect my other debit orders I received and email confirming the receipt of my payment notification I received an sms and ignored it thinking it was technical error I took this serious after receiving the following email</p> <p> </p> <p>Dear Mrs KHETHIWE SITHOLE</p> <p><br />Unpaid Debit Order on your Insurance Driven by the AA Policy</p> <p>Please note that your Debit Order of 15-July-2017 for the amount of 1043.86 has been returned by your bank for the following reason:</p> <p>NOT PROVIDED FOR</p> <p>You will be given 15 days’ grace period to pay your outstanding premium. Please note that you will not be covered during the time that this outstanding premium relates to, until the outstanding premium is paid.</p> <p>This grace period does not apply to your first premium which is due to activate your cover, please be advised that your policy will cancel immediately.</p> <p>If you would like to make a payment arrangement, you may pay the outstanding premium into the account provided below, alternatively you can contact us on ***:</p> <p>Account Name: Constantia Insurance Company LTD <br />Account No: ********** 5037<br />Account Type: FNB Cheque Account<br />Branch Code: 255005<br />Reference: COMB ********** </p> <p>It is important that the deposit slip be emailed to ********** with the policy number as a reference in order for us to to allocate the premium to the correct account.</p> <p>Should you have any queries, please do not hesitate to contact us on ***</p> <p><br />Kind regard</p> <p>mail confirming the receipt of my payment notification I received and sms and ignored thinking it was technical error I took this serious after receiving the following email</p> <p> </p> <p>Dear Mrs KHETHIWE SITHOLE</p> <p><br />Unpaid Debit Order on your Insurance Driven by the AA Policy</p> <p>Please note that your Debit Order of 15-July-2017 for the amount of 1043.86 has been returned by your bank for the following reason:</p> <p>NOT PROVIDED FOR</p> <p>You will be given 15 days’ grace period to pay your outstanding premium. Please note that you will not be covered during the time that this outstanding premium relates to, until the outstanding premium is paid.</p> <p>This grace period does not apply to your first premium which is due to activate your cover, please be advised that your policy will cancel immediately.</p> <p>If you would like to make a payment arrangement, you may pay the outstanding premium into the account provided below, alternatively you can contact us on ***:</p> <p>Account Name: Constantia Insurance Company LTD <br />Account No: ********** 5037<br />Account Type: FNB Cheque Account<br />Branch Code: 255005<br />Reference: COMB ********** </p> <p>It is important that the deposit slip be emailed to ********** with the policy number as a reference in order for us to to allocate the premium to the correct account.</p> <p>Should you have any queries, please do not hesitate to contact us on ***</p> <p><br />Kind regard</p>

0
Replies (1)
Automobile Association
Automobile Association's reply19 Jul 2017, 09:15
Official

Hi Kethiwe

Your selected debit order date is the 28th of every month, due to the your payment being return by your bank an email and SMS notification was sent to you. Your payment made on the 5th July has been received and allocated to your account.

Please do not hesitate to contact us on *** if you would like to amend your payment method going forwards.

Kind regards

The Insurance Driven by the AA team