non service is Horrible, Unbelivable, ****gery and Misrepresented

I have been an honest member of the AA for about 5 years now. During this period, twice I had to cancel the request for assistance and seek alternative assistance on my own costs as I could not handle the patience they expected of me. You cannot expect one to wit 3 hours for assistance. They can check their system on that on my cancelled requests for assistance.

Now during 2020 I bought a new battery from AA. This battery was said to be one of their best battery and the price was slightly higher from the normal battery. The battery has “24-months battery warranty with guaranteed replacement – and we come to you!”. Now the battery started giving me problems, running flat and they car would not start, they kept coming to jumpstart the car until I asked one assistance to take it to claim warranty. The only thing that AA did was to charge the battery and bring it back, this was evident from the voltage reading of 9 before and 12 after collection. After the battery was brought back, exact after a week the same thing happened, the car would not start, I called AA again and advised them, and they did the same thing, took the batter, 7 volts to charge it and bring it back. WHY THE HELL DID I BUY A BATTERY THAT WARRANTY DOES NOT APPLY ON. The battery is definitely dad, I have to drive around with jumpers whereas I paid for the battery in cash. To even extend the worsened service to me, the suspend my services because I have reached a call out limit. Imagine, all the calls I did were related to their battery which I would have called even if I was not a member but had purchased the battery from them. I have received worse service in my life but AA takes the title. Twice I have called and lodged a complaint regarding the battery and termination suspending my services because 5 of the 6 yearly calls were due to their defective battery but not emergency assistance that I am paying for. Imagine, I called today regarding their loan battery which they gave me 6 days ago whilst they consider warranty replacement for my battery. The loan battery was worse than mine, would not start at all, and I was told I would not receive a call out as I reached my target. My battery was charged and would be brought back on Friday(2 days later), so for the next day, im not supposed to go to work according to them. Ive never been so disappointed. If this battery is not replaced immediately, and their service suspension lifted, they can cancel my membership and wait to hear from the Consumer Commission.