No service and then unable to cancel my contract!

I have had the worst experience of customer service in my life with the AA yesterday. I am absolutely gutted<br> <br> I had a flat battery and phoned the contact centre, and they advised me a 3 hour leadtime for a battery charge. I accepted it as I was busy at a school meeting. After the event about 1 hour and 30mins, I phoned them for an update. Holding for more than 15 minutes. The leadtime was then 3 hours again!<br> <br> Phoned in again, after 10min waiting, to cancel the call and contract, I spoke to the accounts department and they said they cannot cancel the contract, I requested to speak to a manager and first she refused and then when I was transferred again, I held for another 10min with no answer. I then decided to drop the call myself.<br> <br> An hour later, the technician phoned me wanting to know where is my car. I said tried to cancel. He then said they will charge me a call out fee!! <br> <br> Till now, none of the 3 calls to cancel the call and my contract that was dropped no one from AA bothered to even returned my calls!!<br> <br> Pathetic!! And then they refuse to cancel my contract!