No response from AA regarding service failure

I sent two Hello Peter complaints last week to the AA for a refund for the unnecessary request to provide them with diagnostic test requested by Nirasha Harigen to the value of R 1200.00.

I request that the CEO of AA contact me to discuss point 3 below as I am not accepting this loss which was not necessary.

From: Nirasha Harigen <***> Sent: Wednesday, 19 February 2020 16:49 To: Singh, Salesh <***> Subject: Ref 19/115 Service Provider Unique Towing & Recovery on RT ***

Good Day I will contact you tomorrow morning. Unfortunately I cannot give you a time frame in terms of your second claim, I still did not receive the documentation from my team leader and I need my assessor to look at the your quotes etc. To speed up the process can you please get the diagnostic report from Mercedes. Regards Nirasha Harigen Nirasha Harigen Legal & Insurance Officer