No Response

I have been trying for over a week, and made 3 requests via the web site, to get a consultant to call me regarding the renewal of my membership. The App does not recognise my details. Neither my membership number nor ID number and I have been a member for at least 20 years. The web page has incorrect payment details which I cannot edit. If this is the service AA are now providing for something so simple I am concerned about what response I would get in an emergency.