BB
Barries B

1 reviews | Active since May 2022

10 May 2022, 09:05

No help during emergency

I had a real emergency this morning with my daughter being in an accident. When i called for help the operator said they cant help unless if i pay. I got the cover understanding my family was covered. My daughter ended up being harassed by police and tow in services at the scene of the accident. I REALLY needed help. What a disappointment for being a member of AA.

0
Replies (3)
Automobile Association
Automobile Association's reply10 May 2022, 09:35
Official
Hi Barries

We are sorry to hear about your experience. Kindly provide us with your AA membership number to assist further, 
BB
Barries B's update10 May 2022, 13:52
Reviewer Update
NUMBER***
Barries Badenhorst ***
Automobile Association
Automobile Association's reply10 May 2022, 15:27
Official
Hi Barries

Thank you for the information.  The matter has been escalated for investigation and we will get back to you.

Regards
The AA Team.