Need to understand and Learn what Customer Service is about

<p>I app**** for a Carnet through AA Kyalami, I fully understand that it has to be done timeously which in my case I had to get to Zambia as quickly as possible. I phoned and was told the carnet would be ready the next day if payment was made which we then did. The next day I started off and part of my route was to collect the Carnet only to be told the funds are not reflecting as yet. Again I understand, I gave them a proof of payment and got our business account manager to confirm the payment yet still this was not good enough. Nobody was willing to phone the bank and confirm payment or was interested at all, and have to make another payment by card which is nonsense, why do we have to bear more costs. Now I have to travel back home, push back my trip, cancel appointments, all because they are not willing to assist. The worst part is I am an exisiting client for the past two years. </p>