Most awful experience EVER!!

I would like to share the worst experience Ever with AA. So last year majority or all of Hollards mechanical warranty clients moved over to dotsure. So they have this service that's part of the warranty that you can book 6 rides per year. Its called tale me home service. I've had the worse experience ever today. I booked my car in at VW Mccarthy this morning, and prior to that I made arrangements yesterday to be picked up at 8 am. I have been waiting by the dealership for almost two hours, I've made use of this service when it was still under hollard and never ever encountered such unprofessional service. They make use of a 3rd party service and got a bolt driver to pick me up and take me home. It so happened to be that the payment gets declined 3 times after each other, wasting the drivers time and money and leaving me standing in an unfami**** place where I do not feel safe. Anything could have happened. I mean this is unacceptable, I want the poeple responsible to be held accountable for their sloppy performance. Atleast one of their employees were of great help, thank you very much Keenan for your assistance sir, the company honestly needs more poeple like you. I am not going to leave it like this for I am deeply disappointed. I had to let my boss know that I won't make it for work due to this incident, no work no pay. This is clearly not on. I just want this to be looked at thoroughly, I want to prevent this from happening to someone else. Please AA, up your customer service.