Misrepresentation and ***** to get sales!

I have been insured with AA and recently their marketers have contacted me with an offer for more extras at the same premium. At no point did I opt to pay a higher amount on my premium and I was reassured by the marketers many times. I have now been debited more than agreed and have been told that it is due to me taking the extras. This is ***** and misrepresentation by AA and intend taking them to the ombudsman for ********* marketing. I demand AA refund me the over debited amount and cancel the extras or I will cancel my insurance entirely and take action against them accordingly. This is very poor customer service and it will not be tolerated.