Minus star Rating

The 30 January 2021. The recovery vehicle was supposed to meet me at the Pafuri gate by 06.30 a.m.. confirmed by privalage the contract lady with who I was organising with. 10.30. The recovery vehicle arrived at the pick up point. With 3 men infront of the vehicle. I ask him the driver where am I going to sit. He says inside the recovery vehicle, with the other man inside of the car. With covid and there being no sanitizing the vehicle or it's occupants, I sat in my car on top of the recovery vehicle. The driver drop off the passenger, only to pick up another person in Louis trichard. Who sat in the front of the recovery vehicle. See the 2 nd picture. Different people in the front of the recovery vehicle. Then he was driving on the yellow line often. In the pouring rain. Visibility was very low. Then in cosmos city, he pulled over at an intersection. I ask him what is the problem. He says he is lost and waiting for another man to escort us out. I said I have a GPS device and we must use it to get back on the road. He ignored me and drives off and on to side roads, he stops in the location, completely dangerous. I ask him what is going on. Only for him to say he is lost and waiting for another man to escort us out. I now ask the other man what are they doing. He says another story. I now feel like I am in dangerous situations. I begin to call privalage and my sister Brigette. Telling them the situation is absolutely out of control and the driver is now driving faster on the side roads of cosmos city. I am dropping pin point to privalage and my sister. With voice notes explaining the shocking situation. I am concerned about my safety, due to the reckless driving and the driver is lying to me about our plan of action that is not happening. Where exactly was he tacking me? Another man approach the vehicle and says he is waiting for petrol and he will lead us out of cosmos city. Who is the man and why is the driver following a stranger? I was a split second from phoning the police. Listen to the voice notes and the corresponding pin point drops. I am trying to call the driver and he is not answer the phone. We eventually found a road to Johannesburg. We arrived at the drop off point. 10.30 p.m.. 12 hours later. This was a shocking experience. The delays. The lack of covid safety precautions. The 3 men who arrived to fetch me. The new man from Louis trichard. The fact that I must sit in the vehicle that is being towed. This is *******. The reckless driving. The driver getting lost in a very dangerous area. The driver having no legitimate plan to get back to the road for Johannesburg. The driver having no communication with me about the entire situation. The extreme lack of service from the point of reporting the pick up point. Till the time of drop off. 36 hours later. This is a short summary of the event.

This is a very basic summary and to date no one from AA has assisted me even asking for management. Contact Persons: Privilege - what an amazing woman to your company to try and assist but her company does not back her up