1 reviews | Active since Jan 2016
Loyal customer claim rejected
<p>I have been a loyal customer with AA insurance for more than 7 years now and only claimed a total of R2000 from them to date. My car, household and cellphones are insured with them. My brand new cellphone had just been ****** and i have lodged the claim with AA, only for them to tell me my claim had been rejected due to time of documents recieved. All documents requested from me were submitted, but i always recieve a call from a consultant requesting additional documents, which could have been done with the initial claim lodge, this delaying the process. I then eventually get a call saying my claim has been rejected, keep in mind that this is not a major claim. I am now paying for a brand new phone which i now don't have, i would think that the insurance atleast offers that piece of mind, but clearly in this case, they dont. Very dissapointed in the service.</p>
Dear Angus
Thank you for submitting your complaint.
The AA enjoyed a six year relationship with Auto & General Insurance as the underwriter of Insurance driven by the AA policies. This relationship came to an end at the end of June 2015, and all AA policyholders were sent a communication advising them that their policy will be transitioned to the Auto & General Insurance brand from 1 July 2015.
The revised Insurance Driven by the AA product offering was launched in June 2016.
Should you require any further information, or have any questions regarding your cover or benefits from Auto & General, please contact them on ***. In addition please feel free to raise your complaint directly with them.
Kind regards
The Insurance Driven by the AA Team
Dear Angus
Thank you for submitting your complaint.
The AA enjoyed a six year relationship with Auto & General Insurance as the underwriter of Insurance driven by the AA policies. This relationship came to an end at the end of June 2015, and all AA policyholders were sent a communication advising them that their policy will be transitioned to the Auto & General Insurance brand from 1 July 2015.
The revised Insurance Driven by the AA product offering was launched in June 2016.
Should you require any further information, or have any questions regarding your cover or benefits from Auto & General, please contact them on ***. In addition please feel free to raise your complaint directly with them.
Kind regards
The Insurance Driven by the AA Team