Licence disk debacle

I became a member in May 2020 and was told I would receive a welcome package. After months of waiting I had received nothing. In November 2020 I added a value added product to my membership. AA licence renewal. Hugely disappointing with the AA. The agent did not bother to explain the procedure I needed to follow, so that I could receive my new disk before the old one expired.

I phoned a few times, enquiring about my new licence disk, and was told by the service agent each time that they can see That I have the service But can’t tell me when I would receive it. My emails to customer service remained unanswered.

On the 29 December I phoned again and this time the service agent put me through to the right people. Long story short. I paid for a service that I thought I would get, but did not. I ended up going to our local licensing department, stood in the queue for 90 minutes and got my new disk.

As I said I paid for a service which I did not get and has left a bad impression about the AA.