Left stranded

On Tuesday 26 May 2015 at 13h48 I called the AA services to log a call I was given and ETA of 75 to 90 minutes. At around 14h30 I called in to tell the agent that he should ensure that they send out a flat bed truck as the car is an automatic car, only to be told that no call was originally logged and I would have to wait 75 to 90 minutes. I then told him that he should find out as I logged a call and call me back with in 10 min to let me know what is going.After 15 min I called again, spoke to Palesa who said she is going to try and see what is going on and will call me back, yes she did call back, but by then I was absolutely frustrated and asked to speak to a manager. I was put through to a supervisor Gift. He tried to assist, but with not much help and eventually at 1**** AA help came with no tow truck in sight. The assistant was not able to assist and had to log another call for a tow truck with another 75 to 90 minute waiting time. At around 17h00 the tow truck had arrived.I requested Gift to get the recordings of all my calls, he called and said to me the first call, the assistant took the wrong number plate and in the second call I did mention about the tow truck.