Last month I requested AA to cancel my membership

Last month I requested AA to cancel my membership. The person informed me it was done. Was debited again this month. Spent the better part of the morning trying to contact them. When I got hold of a person eventually I was informed that she can help me or transfer me. I have asked my bank to return the debit order. Can't imagine if I was requesting urgent assistance roadside. They advertise security assistance as well!!