lack of Communication

i joined in June 2015 VIA the online application process. i was advised that i will be contacted by a consultant within 24 hours to confirm my membership. the first debit order went off before any contact was made with me. on the 13 August i sent an enquiry form online since they don't pick up their call center number(***), asking for someone to call me as no one has made contact and i haven't received my membership letter or anything. i got a *** when sending the enquiry and their email response said: A CONSULTANT WILL CALL YOU IN 48 HOURS... no one has made contact with me... i need a team leader or management to contact me. its GOOD that my funds get debited but its HARD for someone to pickup a phone to call me... people say good things about AA Roadside assist but my experience is different.... i hope by me complaining on this site, i will finally get a phone call from AA Roadside assistance. <div><br></div><div>(Supplier name changed from Aa Insurance to Automobile Association by hellopeter.com)</div>