Just another number and no service what so ever .

If you cant see after this letter why I am ****ed off then I don't know.

1st issue: I have bought a new h100 and want to ensure the car ,so I tried to call the call centre 3 times with calls averaging 5 min each not being picked up ( don't aa employ enough staff in there call centres ) this is at different times during the day . 3 days later no joy still uninsured (your problem if the car is ****** )

2nd : After I could not get prompt service I mailed them with a automatic response saying that I will be contacted within 24 hours from logging the mail. (guess what still no phone call 3 days later ) . In the mean time I called a broker on the mail that was sent to me that says my new underwriter wont give me the car rental I had on my current car . ( so after march the reason why I joined the aa will be cancelled . ( are they going to call me for a new plan I don't think so.

3rd , the broker promised me a call for the H100 and for tha AA to give me new options on the car rental.( never happened : I have paper and call trails on all these allegations )

3 different means of contacting AA and still no mail or phone call or nothing ( wait until you skip a payment : 50 calls a day )

the worst of it all is that I eventually called the home emergency number and after holding for 3 minutes I hanged up.

The aa has no regard for customer service and after offering them new business on a plate they cant even bother to call one back.

I will wait for there call and depending on their attitude I might decide to stay with them , but I doubt ,. I cant imagine how long I would have to wait in a real emergency .

Why is it that in South Africa we can tolerate this kind of service while there are unemployed people willing to work . It seems that the Aa has little to no staff answering the calls .

The joke is that most of the insurer's offer the same poor service .

Stop making millions and start looking after your clients , loyal clients for a change .