MK
Mpho K

1 reviews | Active since Dec 2013

19 Oct 2017, 08:04

Is anybody there? ***

1. Incorrect debit order of R204 There was an incorrect amount of a plan activated . A statement was mailed to ********** as requested my herself and again a follow up on the 12th of October, to date no feedback received

2. Delivery of my card Initially queried non-delivery on the 21st of July via their website and did a follow up mail on August the 16th card still not received. I even called the customer care on the 30th of September and are still waiting

0
Replies (4)
Automobile Association
Automobile Association's reply19 Oct 2017, 09:50
Official

Good Day Miss Khoele

Thank you for contacting the AA and for raising your concerns with us.

We will investigate your concerns. Feedback will be provided as soon as possible.

Please accept our apologies for the inconvenience caused.

Regards

The AA team

MK
Mpho K's update24 Oct 2017, 08:00
Reviewer Update
I think the response above is an automated message, still no feedback
Automobile Association
Automobile Association's reply26 Oct 2017, 09:42
Official

Good Day Miss Khoele

Your enquiry was passed to the relevant department to assist.

We will follow up and ensure that someone contacts you as soon as possible.

Please accept our apologies.

Kind Regards

The AA

MK
Mpho K's update27 Oct 2017, 07:39
Reviewer Update
Another debit order just went off, this is ridiculous!!