SD
Shawn D

1 reviews | Active since Jul 2017

15 May 2019, 01:15

Insurance *******

Insurance company failing to pay out a valid claim due to reasons unsupported and have no ground. Simply another insurer taking clients money and failing to honor the end agreement. They have asked me for info which was all submitted, proof was sent, but instead insurer stalled, dragged their feet to process the claim, gave no feedback of which i had to also call them, and in the end one of their representatives said the matter is/and would make sure its processed. All nothing but false hope and lies!! Truly sad and disappointing service and customer care. Insurer have simply refused to honor the claim, nothing but stupid invalid reasons based on lack of knowledge and facts.

Claim number: AACOM000 ********** 0

0
Replies (2)
Automobile Association
Automobile Association's reply27 May 2019, 11:48
Official
Good day 

On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently. 
We will refer this matter to the relevant department for investigation and be in contact with you shortly.

Kind Regards
 The AA Team
Automobile Association
Automobile Association's reply29 May 2019, 12:55
Official
Good day 

We hereby confirm Oakhurst has been incontact with you regarding the matter

Regards
The AA Team