Insurance Claim

My claim no. Is Comb ********** 8. It's been a month now since I've submitted my claim to AA car insurance. They do not call me to give me feedback as I was told they would do when I took the insurance. I've been calling them almost everyday and I had to push them to get my claim finalized. Now its been 2 weeks since they telling me that they are waiting for the documents from the bank to pay off my car as it's been written off. When I call my bank which is MFC to find out what's the delay regarding the documents, they said they have not received any request from AA for the documents to be sent. So I call AA again and they just going around in circles with me. Please assist as its already been a month and my next debit order for my car and my insurance will go off on the 1st of January. Thank you