Insurance Claim

I had an accident on the 16th October 2017 but only reported the claim on the 17th (the following day) after i reported the matter to the police, they only authorized the car hire the following week (23rd). Now, its over a month and i have not received any feedback from the insurance as to what the way forward is. I call everyday to get feedback but i get fed the same story everyday( we waiting for investigators report), The car hire's 30 days is expiring tomorrow and i still dont know whats is happening with my claim. CAN I PLEASE HAVE THE FEEDBACK, ITS DECEMBER NEXT MONTH AND I SUSPECT THAT MY CAR WILL NOT BE FIXED BY THEN. PLEASE HELP