nK
ntuthuko K

1 reviews | Active since Sept 2016

08 Aug 2018, 12:27

incorrect billing date and apremium

This people decide not to deduct my premium on agreed date and visited my account later and wanting to bill me more then actual premium which is not refundable and they refuse to tell me why their debit order was late for this month for the first time for over 15 months of the policy. ever since business was moved to Oukhurst terrible things are happening

0
Replies (3)
Automobile Association
Automobile Association's reply08 Aug 2018, 13:05
Official

Good day

On behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We will refer this matter to the relevant department for investigation and be in contact with you shortly.

Kind Regards
The AA Team

Automobile Association
Automobile Association's reply14 Aug 2018, 09:40
Official

Good day

Once again on behalf of everyone at AA we would like to apologize for the inconvenience you had experienced with us recently.

We hereby confirm your complaint has been resolved.

Please feel free to contact the AA should you require any assistance.

Kind Regards
The AA Team

nK
ntuthuko K's update14 Aug 2018, 09:52
Reviewer Update
How is this resolved when i haven't been contacted and my money not refunded? do not write incorrect information just to make it seem like you do attend and resolve clients issues when you have. i still want my money and explaination about why was i billed more and why have people like Leon who can not address clients.