Inconsiderate of Claims department

I very disappointed with AA ( Enos Mhlongo) Claims department , I lodged a claim with AA three weeks ago about a lighting incident I had at my where all my electronics got damaged beyond repairs, most were fixed and some replaced but my TV is said to be reparable by their supplier its been three weeks he is still waiting for a shipment for a part to put in the TV claims is refusing to customer orientated and just replace my TV so I can move on with my life , this Enos is so adamant he will not replace the TV I will have to wait until their supplier gets the part and he will fix the TV , this frustrating to think that we don't know how long it is going to take for the repairer to get the ****** **** part. I hope AA looks into this matter and get respond accordingly because I am paying my premiums every month. this is pure disrespect for customers.