VT
Vusi T

1 reviews | Active since Apr 2017

12 May 2017, 11:50

*********** and not accountable

<p>Get feed back after full three weeks and be told that you should extend the courtesey car contract at your oun capacity "Though they are the ones who failed to do things in time".</p> <p>Their so called panelbeater network can't deliver, no feedback. No accountability but lies (Precision Auto Spray in pretoria west).</p> <p> </p> <p> </p>

0
Replies (8)
Automobile Association
Automobile Association's reply12 May 2017, 13:07
Official

Hi Vusi

We will get our Client Experience Manager to contact you immediately.

Kind regards

The Insurance Driven by the AA team

VT
Vusi T's update19 May 2017, 11:49
Reviewer Update

Hi Useless,

I am still waiting for the so called Client Experience manager to contact me, it is now 7 days. Waiting waiting and waiting for people who cannot deliver.

Automobile Association
Automobile Association's reply19 May 2017, 12:13
Official

Hi Vusi

Our Client Experience Manger contacted you on the 12th May, we are happy to send you the voice recording of this conversation, as well as the dedicated claims advisor. In addition, authorisation was submitted to the repairer on the 28th March.

Please could we request that this platform is utilised for what it is intended.

Kind regards

The Insurance Driven by the AA team

VT
Vusi T's update19 May 2017, 12:33
Reviewer Update

Hi Useless,

Another lie, I haven't spoke with your manager and please send the voice record and as for the dedicated claims advicer I had to write emails several time without any feedback.

Secondly this platform is meant for customers like myself, to complain of the extremely bad service I got from the so called Insurance Driven By AA .

Thirdly your so called dedicated claims adviser promised that the issue will resolved by tuesday the 16th of these month.

VT
Vusi T's update19 May 2017, 12:38
Reviewer Update

After complaining, the customer experience manager called "on the 19th of May 2017", not the 12th of May 2017 *****. And the is no feedback but new problems and excuses everyday.

Automobile Association
Automobile Association's reply19 May 2017, 12:52
Official

Hi Vusi

Our Client Experience manager has been in contact with the next steps.

Kind regards

The Insurance Driven by the AA team

VT
Vusi T's update19 May 2017, 13:17
Reviewer Update

Hi useless,

I hope is something to do with a way forward, by the way I am sick and tired of your lies.

Automobile Association
Automobile Association's reply19 May 2017, 13:42
Official

Hi Vusi

Our Client Experience Manager has tried to contact you. As discussed, your vehicle requires a part which has been ordered by Ford and they are awaiting delivery. After discussions with Ford they have informed that should courtesy car become available, they will contact you.

Kind regards

The Insurance Driven by the AA team