Incompetence ànd lack of urgency.

<p>At about 14:30 to 14:45 on the 22 July 2017 I called AA for road side assistence on behalf ofmy wife. She had a breakdown on the N13 south just before the Comaro off ramp. I informed thè AA through the call centre and I spoke to a gentleman by the name of Rendani. I furnished him with membership number and explained to him the situation. He informed me that my wife is the driver and he told me that they cannot assist because she is not the membee so I have to be at the car for them to assist. I was far from the car meaning that they won't assist in the meantime I am paying the membership. I informed him that I have the AA insurance with the road side assistence. He informed me that he will the truck to take the car home but in the meantime he will arrange the security to guard my wife. While waiting in the road a stranger offered to assist my wife to move the car to road side hard shoulder. The stranger after assisting my wife ****** my of her cellphone. When I eventually got to my wife she was traumatised and there was no security on side as promised. I only found the SANRAL people with my wife. The motor cyclists was gone. Had the AA agent not told me about the security guard maybe I would have reached my wife quicker. I am very disappointed with their level of service especially during this time in our country with so much crime and human trafficking. Please ladies be accepting assistance from good samaritence</p>