I'm paying for a service I don't get

App**** online for an AA Warranty. Never received documentation.

When I called to get my documentation, there was no profile for me. In fact the profile number I received from the application confirmation screen was a profile number for someone else. After a number of calls and attempts from clueless call centre agents, one man was particularly helpful and found that when I had initially app****, the system was in "TEST MODE" so my profile was saved to a TEST server. He said that he would request from IT to have this profile moved to the LIVE environment. This never happened.

I am debited R378.00 every month for this service and I cannot use it. Numerous attempts to resolve or cancel the debit order have fallen on deaf ears and agents have simply ignored my responses to their questions.

Please cancel this service with immediate effect.