LP
Lizette P

1 reviews | Active since Apr 2015

30 May 2017, 07:05

Horrible service

<p>I have been a client of AA for over 8 years. I have only used their services a handful of times. Yesterday my husband's car would not start. He phoned the AA only to be told that our membership had expired and that it would cost R1700 for them to come jump start his vehicle. When I phoned them to sort it out, I was put through to the membership department, only to be told later that said department was not open yet!! They said that maybe the debit order did not go off (IT DID). I am cancelling my membership and expect to be refunded for the moths that I paid that my membership was 'expired'. Please get proper emergency roadside assistance, the AA does not care about you as a client!!</p>

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Replies (1)
Automobile Association
Automobile Association's reply30 May 2017, 10:20
Official

Thank you for bringing this matter to our attention. We regret the experience you have had and will conduct a comprehensive investigation into the matter.

We will be in contact with you soon.

Regards

The AA Team