Horrible road side assistance

I am dissatisfaction with the recent service I received from AA. I expected a reliable and professional response when my car broke down around 17:00, but the experience was far from acceptable.

Upon contacting AA, I received a reference number (8790) and was told I would be notified when someone was dispatched. No notification came, and I waited for hours. Fortunately, my car broke down at my apartment, but had I been on the road, the situation could have been far worse.

The following morning, I called AA to inquire about the status of my service. The agent informed me that the technician tried to reach me but couldn’t get through. This was baffling, as I had nowhere to go with a non-functional car. The agent then cited a number I had provided as my WhatsApp contact, which I clarified was only given because the previous agent couldn't locate my details and needed a picture of my license disc.

To add insult to injury, I was told that this failed attempt counted as one of my two free services under my Haval deal. This is absolutely unacceptable. Nevertheless, I was issued a new reference number, and this time, I received an SMS with a GPS location indicating the AA agent was on his way.

However, the issues did not end there. When the new agent arrived, he did not call me. I noticed the map location indicator had disappeared, signaling his arrival. I hurried downstairs in the rain to let him in, only to find him relaxed in his vehicle, seemingly preoccupied with his phone. I had to knock on his window to get his attention. The reference no for this agent is 8235.

The agent jump-started my car but left immediately without ensuring it would stay running. Predictably, the car died again once I started the engine.

This entire experience has been nothing short of a disaster. The lack of communication, the unprofessionalism, and the poor service have left me extremely dissatisfied. This was my first interaction with AA, and it has been profoundly disappointing.

I expect a prompt and satisfactory resolution to this matter, including a credit for the service that was wrongly counted against my allowance.