Horrible Customer Service

I have been dealing wit a very *********** person by the name of Julian Chetty at AASA> I paid funds into my AA Membership account two months ago and I have been trying get a refund. He has been saying that the refund is ready for payment for the past three weeks and yesterday he sends an email saying that his Finance Dept needs proof of payment to make the payment. I have just spent more than 30 minutes trying to get to their finance department or the finance manager and according to Mo from the customer department (what a joke!) all lines are busy! Oh by the way he says he will call me back , and I am still waiting