Extremely unacceptable behavior from AA staff and company itself

I have been stranded on the road for more than 23 hours with my 6 years daughter and pregnant wife I was driving from Kranskop Kzn to Jhb when my car suddenly stopped and tried to call for help I got through to the lady by Name of Mbali .she said I'm covered for a long distance towing i will be liable for payment of a tailgates .I was advised to wait for a quote and after 30 minutes that I will have to pay R13050 to tow my car to johannesburg and I was only covered for 200km turn around I also price dropped to R8000 .I still rejected and I mentioned that I have benefits for accommodation. And car hire they said cars are not available also they consultants are very rude I was told car hire will be available in the morning I I waited whole night until 05:30 tow track arrived. I asked if they can tow my car to Melmoth they did and said it 100% covered .I then requested to get a car hire i was told my benefits for car hire was used for extra km for towing my car to melmoth o that was 100k away from where I was and drive was coming from shower sam area which was 79m away but I was told I use 266km which is not the. No one asked if I was okay at night did I need security guards not at all but their consultants kept on hanging up calm on me without a reason .this is a disgrace I have been a loyal client for more than 10 years I didn't deserve this kind of treatment I have recommended lot of my friends and family to join AA I think we need to cancel my membership this is just useless like someone who doesn't have membership with my you .