Extremely disappointing service from the Automobile Association

I purchased an AA battery on 26/06/2020. On three occasions, having not driven my vehicle for 3-5 days, the battery lost its charge.

On the first occasion, Friday 5th February 2021, your technician Vemal advised me to have the battery checked by the supplier should this happen again as AA batteries are of a good quality.

On Saturday 8th May 2021, the battery again lost its charge after 5 days of having the vehicle parked. The AA arranged for a third party to have it charged.

On Wednesday 7th July 2021, the battery again lost its charge after not driving the vehicle for 3 days. I again contacted the AA. I explained the issue and also related Vimal’s comments to the technician who arrived. I requested that the battery be taken to the supplier to be tested. The technician offered a loan battery. However, as I was not using the vehicle during the week, I informed him that this was not necessary. He indicated that he as he is going on leave and would hand over to Vimal.

Due to the unrest during the week of 12th July and knowing that AA vehicles would be off the road, I did not follow up on progress.

On Monday morning 19th July, I called the AA to enquire the status of my incident. I was informed that the technician who assisted me was still on leave. He had left the receipt in the vehicle. and a technician would collect the battery as soon as he comes on shift. This was a no show.

On Tuesday morning 20th July, I again called the AA. The agent I spoke to transferred me to dispatch. The lady I spoke to from dispatch informed me that she would escalate the incident with her supervisors and call me back in 5 to 10 minutes. I received no call.

I again called the AA. The agent informed that she would send an email to dispatch enquiring on the status. Again, I received no feedback.

My car was without a battery from 07th July, and I began to panic as I was required to go to work on Wednesday. I again called the AA and spoke to Elton. Elton informed me that he would request the agent who I spoke to earlier on in the morning to call me. I received the call and was immediately patched to your Technician Trevor.

Thanks to Trevor, he was the only one who made an effort to resolve the issue. He gave me his cell number and asked that I call him at 7.30 the following morning. Called him on the morning of Wednesday 21st July. He was at my home with the charged battery at 8.30 AM.

Extremely disappointing service from the AA. After this experience, I fear the day when I have a breakdown on the road and request AA assistance.

However, I must thank your Technician Trevor for saving the day.