Extremely Bad service from the Automobile Association South Africa

I have been a AA member for many years but have been disappointed on three occasions in the past 4 months with their pathetic service. They promise to be your assistance in times of need but they have left my daughter stranded twice on a busy highway at night for hours and hours with no security guards waiting with her as promised. You are left on hold for between 30 and 40 minutes on a number that is supposed to be an emergency number. Before posting this review I have called, e mailed and left a message on their website and not one of them have had the decency to apologize or resolve the situation. I strongly suggest you think twice before applying for membership with the AA