gG
glordk G

1 reviews | Active since May 2016

15 Sept 2018, 09:50

excellent service from Anita Madada

Last night i logged a call with AA spoke to 2 ladies who both promised to call me back, which did not happen called again spoke to a guy forgot their names and he also promised to call me back and i waited for over an hour no1 called back and i did not have airtime until a friend came borrowed their phone and called again for the 4th time and spoke to a lady by the name of Anita Madada, she's the only person that kept her promise and called me back and arranged a tow truck + security for me......i would like to thank her very much for a wonderful service she offered me she was patient and very helpful Thank you Anita if it wasn't for you i would've been still stranded on the side of the road or ******. the 1st 3 people i spoke to must start offering better service or you will lose a lot of clients due to their horrible customer service.

0
Replies (1)
Automobile Association
Automobile Association's reply17 Sept 2018, 07:09
Official

Good day Mr Ngobo

The AA thanks you for your kind words.

Your thoughts are important to us, but we're especially pleased when the feedback is positive.

We try hard to provide the best possible assistance to our customers and their satisfaction is our reward.

The more satisfied customers we have, the more our business will thrive.

Rest assure the agent at fault will be reprimanded.

Regards

The AA Team