TM
Thomas M

1 reviews | Active since Aug 2010

15 Jul 2019, 10:53

EXCELLENT SERVICE

My son lost his cell phone which I included in my AA insurance. He lost his phone and a claim was logged. It was replaced within a short period of time. I spoke to a wonderful lady who identified herself as Thato Koena. What a service a got from her. She sent me an updated policy without the lost cell phone. This morning I added the replaced cell phone and what a service I got. I just received the updated policy documents and she explained the processes and the pro rata that needs to be paid. To AA I would like to express my gratitude for the training you gave your staff. Your staff more especially this angel Thato is hard to get. TO Thato Koena, may you be blessed in every area of your life. Your service is out of this world. To those who read this and need good service, try AA and you will NEVER regret. THANK YOU SO MUCH.

0
Replies (1)
Automobile Association
Automobile Association's reply15 Jul 2019, 13:56
Official
Good day 
The AA thanks you for your kind words. 
Your thoughts are important to us. 
Regards, 
The AA Team