Empty promises

Good day In March this year i received a call from AA warranty and they offered me with the mechanically policy which covered me for mechanical failure in my car as per sales person. I was sold hoping that in times of needs this warranty will definitely assist me but i was wrong. I paid my premiums from March 2018 - July 2018 and i was advised that as aa member I won't pay for access fees after 3 months . my car started to give me problem for which I took it Retail Motor Industry (RMI) workshop for them to check in my car.They discovered that my wheel bearing and CV joints were damaged and need to be replaced asap as it may causes problems on the road, they gave me quotation .

On the 14th August i submitted claims as per procedure hoping that my car will get fixed but i was suprised to learn that my claim was declined and I sent several emails trying to understand but no one responded to my email. My policy number :205328

Regards

Kulani Machavi ( ********** 299)