1 reviews | Active since May 2011
DISGUSTING REGISTRATION SOFTWARE
<p>A month ago I paid for my wife and I to join the AA. After downloading the membership e-card we could not register and were told that we had to wait for "some period of time" for our EFT to register. This took weeks and after a few calls we managed to register but it still says that we have not paid. We were told that they have a problem with their app and we must try sometime in the future. Not sure how long!</p> <p>Then we were told to register for AA Rescue. After many unsuccesful attempts on our cell phones we were told that it could not be done on a cell phone (nothing on the app says this!) and we must do it online. After numerous unsuccesful attempts online and more calls we were told that the software was faulty and they were working on it! We shouldn't worry because as long as we have our ID or drivers licence they will help us. VERY REASSURING!! They don't seem to have a clue as to what they are doing. The staff were friendly and tried to help.</p>
Thank you for bringing this matter to our attention. We regret the experience you have had.
We confirm that we have been in contact with you to address your concerns.
Regards
AA Service Recovery
Best regards,
Thank you for bringing this matter to our attention. We regret the experience you have had.
We confirm that we have been in contact with you to address your concerns.
Regards
AA Service Recovery
Best regards,
I have received a call to apologise but to state that their problems have still not been resolved and they will keep in touch.
I have received a call to apologise but to state that their problems have still not been resolved and they will keep in touch.
