Disgusting!

The AA should be ashamed of themselves. My daughter's car broke down in a very dangerous area a few hours ago. She, my husband and I tried to get through to the AA numerous times, only to be met with "we are expecting a higher than normal call volume" and directions to their app. (By the way, the LAST thing you want to do in a dangerous area is to play around with an app!) What is it about EMERGENCY that you do not understand? In the end, we gave up, called a private company and paid R1000 to get someone to her and get the car towed before dark. This is absolutely disgusting. There is no excuse whatsoever to ever have a situation where the phone is not answered IMMEDIATELY when someone has an emergency. If something happened to her today, I would have held the management of AA personally responsible. Maybe it is time that one of your children end up in an emergency and you are met with background music. Or do you make so much money from normal people that your children all drive new cars?? Shame on you!