JM
Johanna M

1 reviews | Active since Jul 2015

13 Sept 2017, 10:15

Disappointed / Misleading information

Insurance Driven by AA....really mislead me, when i joined them for my car insurance I was told there will be NO EXCESS required should anything happen. BOOOOM they drop me a mail with a new contract attached yesterday, to say INCREASE OF EXCESS STRUCTURE. They giving me 30 days to respond. Really that's not the way to treat your clients...as for me I haven't claimed or receive any service yet from you guys and now i will have to pay R4500 excess from nothing. Tell me it's a joke!!!

0
Replies (2)
Automobile Association
Automobile Association's reply13 Sept 2017, 11:58
Official

Good Day Johanna

We would like to sincerely apologize for the inconvenience.

As per our conversation, we are working on resolving your query and note that you were happy with the feedback thus far.

Regards,

Insurance Driven by the AA

JM
Johanna M's update13 Sept 2017, 16:54
Reviewer Update
Please don't get me wrong...I wasn't happy at all, but I was just smiling on how misleading \disappointing AA can be to it's clients.