Damaged Vehicle by AA Third party (Inc 18015-340)

I had an incident where I locked my car keys inside my car on the 25th January 2018, then I called my Insuarance who is standard bank then they contacted AA to arrange locksmith for me and only lock works pitched and spend close to 2hrs trying to open the car using all sorts of metal equipment which resulted in my car an keys being damaged, I immediately informed my insured and AA that the third party they sent does not seem to know what he is doing and asked them to get AA on site or I should rather get someone /company to assist me which I came right Krabow got it right in less than 5 mins. I’m currently sitting with a situation where AA is taking me from pillar to post to get my car sorted and I feel that this inconvenience is not being treated as a matter of urgency.i have been in Contact with Lee-Anne Malete who told me that the can only pay for the damages and not the key cause that’s due to wear and tear and spoke to Zanele Buthelezi who told me that they will assess the situation an revert back to me I should get quotes in the meantime, I got all quotes for the key and the damages on my car Friday the 2nd February and sent them the very same Friday. Up until Tuesday the 6th February no one responded or said anything until I phoned to enqure then they sent me a release letter to fill in and sign, later on that week they asked me to get quotes from other suppliers I was clear with them that I was going to be difficult cause I’m staying far from Nelspruit and Whiteriver , they can however arrange a courtesy car and arrange collection of my car while they are busy sorting out my car , they however came back to me later last week and said that they will send assessors to asses the car and will take it from there. Today the assesses instructs me to take my car to the very same place where I went for a quote for the damages and drop it off for the day and take a taxi to work while they asses my car . This is really uncalled for and need to be addressed with whoever that’s responsible and again it cannot take them more than 14 days to sort this out.

Please assist