Customer comes last and misleading...

Misleading and dishonest, hiding stuff in small writing. You don't tell me I have to report an accident to the SAP even if no third party is involved. You ask am I, I say a no thinking no 3 rd party is involved and now you want another R3000 excess. That is blatant dishonesty and bad will. Also I have never known a policy where you pay an additional excess of R3000 if no 3rd party is involved. Doesn't make sense. I know it in the policy but for goodness sake. What a way to run a business where the aim is to NOT pay as much as possible.